The front desk check-in process is the most critical touchpoint in the guest journey, directly influencing online reviews, brand loyalty, and operational efficiency. . Whether you manage a fast-paced city hotel, a luxury resort, or a complex MICE property, mastering the SIHOT PMS check-in workflow eliminates bottlenecks and empowers your front desk teams.
Open the main reservations dialog or the dedicated arrivals dashboard.
While executing an arrival via the Control Center, SIHOT prompts front-desk staff with an . This feature recommends higher room tiers or paid add-ons (like breakfast or late check-out), converting a routine operational step into an immediate revenue driver. Key Card and Mobile Access System Interfacing
The Ultimate Guide to SIHOT.PMS Check-In: Elevating the Guest Arrival Experience sihot pms check in
This centralization ensures that all billing information, special requests, and guest data are at the staff's fingertips, enabling them to focus on personal interaction rather than hunting for information.
By mastering these SIHOT PMS check-in functionalities, your hotel can reduce wait times and ensure a seamless welcome for every guest.
Process a pre-authorization for room charges and incidentals. The front desk check-in process is the most
This window highlights critical system flags, such as missing deposits or unassigned rooms. 4. Direct Reservation Layout
[Locate Arrival] ➔ [Scan ID / Auto-fill Profile] ➔ [Prompt Upsell Option] ➔ [Process Payment / Deposit] ➔ [Issue Key / Toggle Room In-House] Automated Room Allocation
Press F2 to jump directly to the check-in function without touching the mouse. Open the main reservations dialog or the dedicated
Review all details, print the registration card (if required by local law), and have the guest sign.
Broken communication between SIHOT and the door lock server.
When the guest arrives, follow this 60-second workflow:
This comprehensive guide covers the entry methods, automated upselling strategies, group arrivals, and mobile check-in functionalities within SIHOT PMS. 1. Traditional Front Desk Check-In Methods